Service Agreement#
These Terms of Service govern your use of the services provided by SocialThriveLab. By engaging our service or completing a purchase, you agree to these terms in full. If you do not agree, please do not use the service.
SocialThriveLab provides managed social growth services. Depending on your approved scope, these services may include Brand Account Growth, creator content programs, content production, publishing, Meta creative and ads management, campaign optimization, and reporting. Your order or service agreement defines the work included in your plan. We provide recurring services for as long as the applicable plan remains active.
Pricing and Payment#
Plan pricing is presented at the time of purchase and is billed in advance for the agreed billing period. By providing payment details you authorize us to charge the applicable fees through our payment processor. Fees are exclusive of any taxes that may apply in your jurisdiction.
We may adjust pricing for future billing periods with reasonable notice. Continued use of the service after a price change takes effect constitutes acceptance of the revised pricing.
No Refunds#
All payments are final. Because we commit resources to your account from the first day of service, we do not offer refunds for any portion of a billing period, whether the service is used in full or in part.
If you wish to discontinue, your plan remains active through the end of the current billing period and will not renew thereafter. This policy applies to all plans and all billing periods.
Results and Guarantee#
The Brand Account Growth guarantee applies to each eligible brand account included in that service. We guarantee at least 10,000 followers within the first three months of the service start date, provided the account remains active and in good standing throughout that initial period.
If an eligible account does not reach 10,000 followers within those three months, recurring service fees for that account are waived and we will work for free for as long as it takes until that goal is met.
Results depend in part on factors outside our control, including platform policies, account standing, and the accuracy of information you provide. Our guarantee is void if your account is suspended, restricted, or altered by you or a third party in a manner that disrupts our work.
Account and Access#
To deliver the service we may require access to your Instagram account or related tools. You are responsible for providing accurate access details and for maintaining the security of any credentials you control.
You agree not to make changes that interfere with our work without first notifying us. You remain the owner of your account at all times.
Acceptable Use#
You agree to use the service only for lawful purposes and in compliance with all applicable platform policies. You may not use the service to promote content that is unlawful, deceptive, harmful, or that infringes the rights of others.
We may decline or discontinue service for any account that violates these conditions.
Intellectual Property#
Content we produce for your account is delivered to you for use on your Instagram presence. The tools, methods, and processes we use to deliver the service remain our property.
You may not copy, resell, or redistribute our methods or materials outside the scope of your own account without our written permission.
Disclaimer#
The service is provided on an as is and as available basis. We do not warrant that the service will be uninterrupted or free of error, nor that any specific outcome beyond the stated guarantee is assured.
SocialThriveLab is not affiliated with, endorsed by, or sponsored by Instagram or Meta Platforms, Inc.
Limitation of Liability#
To the fullest extent permitted by law, SocialThriveLab shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim shall not exceed the amount you paid for the service during the billing period in which the claim arose.
Governing Law#
These terms are governed by the laws of the jurisdiction in which SocialThriveLab operates, without regard to conflict of law principles. Any dispute arising from these terms shall be resolved in the courts of that jurisdiction.
Changes to Terms#
We may update these terms from time to time. When we do, we will revise the date shown at the top of this page. Your continued use of the service after changes take effect constitutes acceptance of the revised terms.
Contact#
If you have questions about these terms, reach out to us at [email protected] and our team will respond promptly.